Answers to common questions.
If your question is not answered below or you would like to discuss a more bespoke, advanced or corporate call centre service, please contact us.
We will answer your calls in your business name and handle them as instructed by you. We can answer general questions/queries and take accurate messages (capturing up to 5 pieces of information from the caller). Need more? Click Here.
For clients who need more than just a simple message taking service, we can create a bespoke service on our “pay-per-minute” tariff. On this tariff, we can do any type of call handling, such as transfer calls through to you, manage diaries, process orders and much more. Click Here for more details.
Yes. All we ask is that you deliver at least 5 calls to us per month per number or pay the equivalent. This is to keep your service(s) with us active and to cover the rental of your dedicated telephone number(s).
Yes. You will be allocated a unique telephone number which you can either divert your existing telephone line(s) to or advertise directly. As standard we allocate 020 numbers, but you may choose any UK dialling code you wish – see a list here.
Most telephone providers offer a “Call Divert” option, allowing you to divert your calls to another number either all of the time, when engaged or when unanswered. This is usually very simple to setup and we can assist you with this if required. See common divert options/codes here.
Yes. You can change any aspect of your service with us by calling or emailing us, or via the Client Area. Minor changes are free of charge, but major changes such as company name will incur an admin fee.
Just click here to sign-up and we’ll setup your service sameday, normally within a few hours!