Businesses, like eCommerce stores, come in many sizes. Some larger and some are very small, with not many employees. Some people even run eCommerce stores on the side of other businesses. Often, there are a large number of online stores and competition is high. To position yourself as a leading eCommerce store, you’re going to need outstanding customer service.
However, if you’re just starting up, or you’re budget for payroll is limited, then you might want to consider getting a hand boosting your customer service. One way of doing this is by outsourcing ways of communicating with your customers. For example, with a call telephone answering service. So how could a call answering service benefit your eCommerce store?
24-hour service
When it comes to online shopping, people tend to do it at weird hours of the day – or internationally! Therefore, it’s important to have a responsive team answering calls, emails and online chats. There are different ways customers can contact you these days, and it’s hard to cover them all. Getting a company, like No Missed Calls, can save you time. They’ll provide a full coverage service tailored to your needs, 24 hours!
Not just phone calls
These days, especially for online stores, having a web chat can be a really useful tool to answer customer questions quickly and efficiently. They mean that customers don’t have to go through the hassle of making a phone call. They can get help without being put on hold or waiting a long time for a reply. No Missed Calls not only provides a call service but also No Missed Chats!
Focus on your business
By outsourcing your calls and chats to someone else, you don’t have to deal with customer enquiries at all. You can then focus your products, website and marketing. The chances are you began your eCommerce business, not to talk to your customers, but to work on your products and your image! By using a call answering service such as No Missed Calls, you can provide an in-depth brief for answering customers and leave the admin up to them!
Invest money elsewhere
Finally, having an all-inclusive call and chat answering service means you save money. The money you would have spent on recruitment or payroll can be used elsewhere in the company. No Missed Calls even allows you to change your plan whenever you want, and there’s no need to pay extra for things you don’t need.
If you want to remove the admin from your eCommerce business, get in touch with No Missed Calls today.